Definitions

These general terms and conditions contain a number of terms that are used a number of times (definitions). We explain these definitions in more detail below.

1. Definitions:

1. Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of a agreement between that third party and the entrepreneur;

2. Reflection period: the period within which the consumer can exercise his right of withdrawal;

3. Consumer: the natural person who is not acting for purposes related to his trade, business, craft or profession;

4. Day: calendar day;

5. Digital content: data produced and delivered in digital form;

6. Duration agreement: an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;

7. Durable data carrier: any tool – including e-mail – that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that allows future consultation or use for a period that is tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;

8. Right of withdrawal: the consumer’s option to cancel the distance contract within the cooling-off period;

9. Distance agreement: an agreement concluded between the entrepreneur and the consumer in the context of an organized system for distance sales of products, digital content and/or services, whereby up to and including the conclusion of the agreement, exclusively or partly one or more techniques for remote communication are used;

10. Model withdrawal form: the European model withdrawal form included in Appendix I of these conditions. Appendix I does not have to be made available if the consumer has no right of withdrawal with regard to his order.;

11. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having to meet in the same room at the same time;

Who are we?

The Spa dealer is the owner and we are the contracting party. If you would like to contact us, we can be reached via:

T. +31628363664

E. info@spadealer.nl

Post: De Steiger 133

1351 AM Almere

Availability by phone:

Monday to Friday from 8:30 am to 9:00 pm.

Chamber of Commerce number: 85731412

VAT number: NL863722325B01

Applicability

If you buy or have bought something from us, these general terms and conditions always apply. We strive to bring these general terms and conditions to your attention as best as possible.

Our general terms and conditions contain information about what we do for you and what you can expect from us.

In some cases we have separate conditions for a product. If that is the case, these general terms and conditions also apply in addition to those conditions.

Before the agreement is concluded, the text of these general terms and conditions will be made available to you. If this is not reasonably possible, before the distance contract is concluded, we will indicate how the general terms and conditions can be viewed with us and that we will send them free of charge as soon as possible at your request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to you electronically in such a way that it can be easily read by you. can be stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and which we will send free of charge electronically or otherwise at your request.

In the event that specific product or service conditions apply in addition to these general terms and conditions, what is stated in the previous two paragraphs applies mutatis mutandis and in the event of conflicting conditions you can always rely on the applicable provision that is most favorable to you .

The offer

We inform you as best as possible about our products that we offer for sale and for what amount and of course what rights and obligations you have as a buyer. Of course we also indicate how you can purchase it. We may unintentionally make a mistake on the website. If it is an obvious mistake on our part, and if it can be clearly estimated, please let us know. We will adjust it immediately. Obvious mistakes or errors in the offer do not bind us.

If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the time of your acceptance of the offer and compliance with the conditions set.

2. If you have accepted the offer electronically, we will almost immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by us, the consumer can terminate the agreement.

3. If the agreement is concluded electronically, we will take appropriate technical and organizational measures to secure the electronic transfer of data and we will ensure a secure web environment. We will also take appropriate security measures when paying electronically.

4. We will send you the following information at the latest upon delivery of the product, service or digital content, in writing or in such a way that it can be stored by you in an accessible manner on a durable data carrier:

a. the visiting address of our branch where you can go with complaints;

b. the conditions under which and the manner in which you can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

c. the information about warranties and existing after-sales service;

d. the price including all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or execution of the distance contract;

e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;

f. if you have a right of withdrawal, the model withdrawal form.

5. In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

Right of withdrawal

Are you dissatisfied with your order or is there another reason? Please return your order to us within 14 days of receiving it. We will then send you a new product upon request or you will receive your purchase price back. 

The cooling-off period mentioned above starts on the day after you, or a third party designated in advance by you, who is not the carrier, has received the product, or:

1. if you have ordered multiple products in the same order: the day on which you, or a third party designated by you, received the last product. We may, provided we have clearly informed you of this prior to the ordering process, refuse an order for multiple products with different delivery times.
2. if the delivery of a product consists of several shipments or parts: the day on which you, or a third party designated by you, received the last shipment or part;
3. in the case of agreements for regular delivery of products during a certain period: the day on which you, or a third party designated by you, received the first product.

Returns and what we can expect from each other

We expect the following from you:

1. During the cooling-off period you will handle the product and packaging with care. You will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that you may only handle and inspect the product as you would in a store.

2. You are only liable for any reduction in value of the product that is the result of handling the product that goes beyond what is permitted in paragraph 1.

3. You are not liable for any reduction in value of the product if we have not provided you with all legally required information about the right of withdrawal before or at the time of concluding the agreement.

4. If you exercise your right of withdrawal, you must report this to the entrepreneur within the cooling-off period using the model withdrawal form or in another unambiguous manner.

5. You must return the product as soon as possible, but within 14 days from the day following the notification referred to above, or hand it over to (an authorized representative of) us. In any case, you have complied with the return period if you return the product before the cooling-off period has expired.

6. You return the product with all supplied accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

7. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with you.

Shipping costs for returns

Do you want to return a product? Then the costs are yours.

Unfortunately you cannot return what

Unfortunately, you cannot return products that have been used to such an extent that they are no longer suitable for sale.

Unfortunately, you cannot return products that have already come into contact with water

The price

All prices are exclusive. VAT.
You pay no shipping costs for orders under €25. The return costs are yours to bear.

Compliance with agreement and warranty

We adhere to the purchase agreement as we entered into it with each other in accordance with the general terms and conditions.

Delivery and execution

If you order on working days, your order will be shipped within 48 hours to the address you specified. If it unexpectedly takes longer, we will of course let you know immediately. Do you think it is taking too long and do you want your money back? We will then refund your purchase price as quickly as possible (without you being entitled to additional compensation).

We have every product that you can order via our webshop in stock.

Payment

When ordering a product via our webshop, you must pay in advance via iDeal. After receiving payment we will process your order.

Complaints

Are you dissatisfied with something? We think that is very unfortunate. Let us know via info@spadealer.nl or +31628363664. Describe your complaint as best as possible so that we have a good idea of your complaint. This way we can help you better.

Do you submit a complaint by email? You will then receive a response from us within 48 hours with a possible solution.

Disputes

We will always do our utmost and hope that we will never have a dispute. Unfortunately, we can never prevent it. Has it come to this after all? You can submit your situation to the Disputes Committee .

Agreements between us to which these general terms and conditions apply are exclusively governed by Dutch law.

A dispute will only be processed by the Disputes Committee if you have first submitted the complaint to us within a reasonable time.

Do you have questions about the general terms and conditions? Please feel free to contact us:

+31628363664

info@spadealer.nl

### Product Liability Insurance

Our product liability insurance provides an additional layer of protection for our customers, ensuring peace of mind when using our spa equipment. Here’s how it works:

1. *Coverage*: Product liability insurance covers any damages or injuries that may occur as a result of using our products. This includes:
– Bodily injury caused by a product defect
– Property damage resulting from product failure
– Legal costs associated with defending claims

2. *Scope*: This insurance applies to all products purchased from us, covering incidents that arise during normal use. It ensures that both individual practitioners and spa businesses are protected.

3. *Exclusions*: The insurance does not cover:
– Incidents resulting from misuse or improper handling of the equipment
– Damage or injury due to unauthorized modifications or repairs
– Issues arising from failure to follow provided instructions or safety guidelines

4. *Claim Process*: In the event of a claim:
– Report the incident to our customer service immediately.
– Provide detailed information about the incident, including any injuries or damages sustained.
– We will coordinate with our insurance provider to handle the claim, ensuring a thorough investigation and prompt resolution.

5. *Commitment to Safety*: We are committed to the safety and satisfaction of our customers. Our products are rigorously tested to meet high standards of quality and safety, reducing the likelihood of defects and ensuring reliable performance.

By offering comprehensive product warranties and robust product liability insurance, we aim to provide our customers with the confidence and assurance they need when investing in our spa equipment. Our commitment to quality and safety is unwavering, ensuring that your business operates smoothly and your clients enjoy exceptional experiences.