Terms and conditions
Definitions
These general terms and conditions contain a number of terms that are used a number of times (definitions). We will explain these definitions in more detail below.
1. Definitions:
1. Supplementary agreement: an agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these goods, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;
2. Reflection period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who is not acting for purposes relating to his trade, business, craft or profession;
4. Day: calendar day;
5. Digital content: data produced and supplied in digital form;
6. Duration agreement: an agreement that provides for the regular delivery of goods, services and/or digital content during a specific period;
7. Durable medium: any instrument – including email – that enables the consumer or entrepreneur to store information addressed personally to him in a way accessible for future consultation or use for a period of time adequate for the purpose for which the information is intended and which allows for the unchanged reproduction of the stored information;
8. Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
9. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organised system for the distance selling of products, digital content and/or services, whereby up to and including the conclusion of the agreement exclusive or additional use is made of one or more techniques for distance communication;
10. Model withdrawal form: the European model withdrawal form included in Appendix I of these terms and conditions. Appendix I does not have to be made available if the consumer has no right of withdrawal in respect of his order.
11. Distance communication technology: means that can be used to conclude an agreement without the consumer and the entrepreneur having to be in the same place at the same time;
Who are we?
Spa dealer is the owner and we are considered the contracting party. If you want to contact us, we can be reached via:
T. +31628363664
E. info@spadealer.nl
Post: Televisieweg 69
1322 AJ Almere
Telephone accessibility:
Monday to Friday from 8:30 am to 9:00 pm.
Chamber of Commerce number: 85731412
VAT number: NL863722325B01
Applicability
If you buy or have bought something from us, these general terms and conditions always apply. We strive to bring these general terms and conditions to your attention as best as possible.
Our general terms and conditions contain information about what we do for you and what you can expect from us.
In some cases we have separate conditions for a product. If this is the case, then these general conditions also apply in addition to those conditions.
Before the agreement is concluded, the text of these general terms and conditions will be made available to you. If this is not reasonably possible, we will indicate, before the distance contract is concluded, in what way the general terms and conditions can be viewed with us and that we will send them to you free of charge as soon as possible upon your request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to you electronically in such a way that you can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that we will send them to you free of charge electronically or otherwise at your request.
In the event that specific product or service conditions apply in addition to these general terms and conditions, the previous two paragraphs apply accordingly and, in the event of conflicting conditions, you can always rely on the applicable provision that is most favourable to you.
The offer
We inform you as best as possible about our products that we offer for sale and for what amount and of course also what rights and obligations you have as a buyer. Of course we also indicate how you can purchase it. We can unintentionally make a mistake on the website. If it is an obvious mistake on our part, and is that also clearly estimable, please let us know. We will adjust it immediately. Obvious mistakes or obvious errors in the offer do not bind us.
If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The Agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at the time you accept the offer and meet the conditions set therein.
2. If you have accepted the offer electronically, we will confirm receipt of acceptance of the offer electronically almost immediately. As long as receipt of this acceptance has not been confirmed by us, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, we will take appropriate technical and organizational measures to secure the electronic transfer of data and we will ensure a secure web environment. We will also take appropriate security measures for electronic payments.
4. We will send you the following information, in writing or in such a way that you can store it in an accessible manner on a durable data carrier, at the latest upon delivery of the product, service or digital content:
a. the visiting address of our branch where you can submit complaints;
b. the conditions under which and the manner in which you can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about guarantees and existing after-sales service;
d. the price including all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or performance of the distance contract;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
f. if you have a right of withdrawal, the model withdrawal form.
5. In the case of a continuing transaction, the provision in the previous paragraph only applies to the first delivery.
Right of withdrawal
Are you unhappy with your order or is there another reason? Then return your order to us within 14 days after receiving it. We will then send you a new product upon request or you will receive your purchase amount back.
The above-mentioned cooling-off period commences on the day after you, or a third party designated by you in advance, who is not the carrier, has received the product, or:
- if you have ordered multiple products in the same order: the day on which you, or a third party designated by you, received the last product. We may refuse an order for multiple products with different delivery times, provided that we have clearly informed you of this prior to the ordering process.
- if the delivery of a product consists of different shipments or parts: the day on which you, or a third party designated by you, has received the last shipment or the last part;
- in the case of agreements for regular delivery of products during a specific period: the day on which you, or a third party designated by you, received the first product.
Returns and what we can expect from each other
We expect the following from you:
1. During the cooling-off period, you will handle the product and its packaging with care. You will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The starting point here is that you may only handle and inspect the product as you would be allowed to do in a store.
2. You are only liable for any diminished value of the product resulting from your handling of the product which goes beyond what is permitted in paragraph 1.
3. You are not liable for any diminished value of the product if we have not provided you with all legally required information about the right of withdrawal before or at the time of concluding the contract.
4. If you make use of your right of withdrawal, you must report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
5. As soon as possible, but within 14 days from the day following the above-mentioned notification, you return the product, or hand it over to (an authorized representative of) us. In any case, you have observed the return period if you return the product before the cooling-off period has expired.
6. You return the product with all supplied accessories, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
7. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with you.
Shipping costs for returns
Do you want to return a product? Then the costs are for you.
What you unfortunately cannot return
Unfortunately, you cannot return products that have been used in such a way that they are no longer suitable for sale.
Unfortunately, you cannot return products that have already come into contact with water.
The price
All prices are exclusive of VAT.
For shipments above €25,- you pay no shipping costs. The return costs are for you.
Compliance with agreement and warranty
We adhere to the purchase agreement as entered into with each other in accordance with the general terms and conditions.
Delivery and execution
If you order on working days, your order will be sent to the address you specified within 48 hours. If it unexpectedly takes longer, we will of course let you know immediately. Do you think it is taking too long and do you want your money back? Then we will refund your purchase amount with appropriate urgency (without you being entitled to additional compensation).
We have every product that you can order through our webshop in stock.
Payment
When ordering a product via our webshop you must pay in advance via iDeal. After receipt of payment we will prepare your order.
Complaints
Are you dissatisfied with something? We think that is a shame. Let us know via info@spadealer.nl or +31628363664. Describe your complaint as clearly as possible so that we have a good picture of your complaint. This way we can help you better.
If you submit a complaint by email, you can expect a response from us within 48 hours, with a possible solution.
Disputes
We will always do our utmost and hope that it will never come to the point where we have a dispute. Unfortunately, we can never prevent it. Has it come to this anyway? You can submit your situation to the Disputes Committee .
Agreements between us to which these general terms and conditions apply are exclusively governed by Dutch law.
A dispute will only be considered by the Disputes Committee if you have first submitted the complaint to us within a reasonable time.
If you have any questions about the general terms and conditions, please feel free to contact us:
+31628363664
info@spadealer.nl